ELMARK offers returns for products within seven (7) days of receipt of the shipment to you if the product is eligible for return. Products that are eligible for return have the - “Return option” tag under offer details. Products that are not eligible for return cannot be returned under any circumstances. A product will not be accepted as returned until it has been notified to the customer that it is accepted for return.
It may take up to one week based on your location for a product to reach us once you return it. Once the item reaches our Dubai Showroom, allow for up to seven (7) business days for us to receive and process your returned product. After the return is processed, it may take up to seven (7) to fourteen (14) business days for the refund to get credited to your credit card or to your account. Your refund is subject to the condition of the returned product.
Products eligible for returns will only be accepted under the following conditions:
- The product must be returned with the original packaging, sealed, and unopened.
- If the product has been used, or the product’s original box was opened, or the original seal was removed, we will decline the refund and return the product back to you unless there is a manufacturing defect.
- If the product is not working due to a manufacturing defect, the original box, information booklet, and all other accessories must be returned too.